aloha@nalufuerteventura.com
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© 2023 NALU – MIND BODY SURF, ALL RIGHTS RESERVED – SITE BY GOSMARTPRESS
General
I read that your values are based on Diversity & Inclusion policies. What does it mean?
It means that we consider diversity a richness and inclusion a mission: we do not tolerate any discriminatory act based on gender, sex, sexual orientation, ethnicity and race, religion, body shape, ability, age or any other identity characteristics. Anyone who acts in a discriminatory way, will be asked to leave our premises and will stop being a welcomed client. For example, we do not tolerate body shaming, gender identity-based harassment, any kind of gender violence (including verbal), and mockery based on how people express their sexual orientation, feelings or physical abilities.
Carolina Benzi is the person in charge to make sure this is always respected. Please, feel free to speak to her if you feel uncomfortable about anything regarding such instances.
What does Nalu mean?
Nalu means ‘wave’ in Hawaiian language. NALU: Mind Body Surf is our brand and commercial name for services and products. It was created by Carolina Benzi and Daniele Moscardini.
Do you offer pick up services or transportation?
Yes we do! We offer transportation from our school to the surf spot. In certain occasions, and if you stay close by, we can also organize a pick up service if the schedule allows us to do so, but please remember that this might not be available if we have a busy day or if it’s your surf day of surf and you need to try on your wetsuit.
Surf
Should I bring my own material when I come to a surf lesson?
You can bring your own material if you have it, but equipment is included in every class. Please keep in mind that during group classes you cannot use your personal board: it is mandatory that you use the soft top board that we will provide.
At what time is the class?
The time of the sessions will depend on tides, ocean condition, winds, spot and on your surf level. The instructor will always confirm it 24h before. In case of any changes, we will contact you in advance.
Where will the session take place?
The location of the sessions will depend on tides, ocean condition, winds, spot and on your surf level. The instructor will always confirm it 24h before. In case of any changes, we will contact you in advance.
What is the duration of a surf session?
To complete a surf session, consider that you need around 3h in total, 2 of which are spent at the beach. For group classes, it usually requires 4h from the time you leave the school to the way you come back. The water time is the same, but because of group logistics it requires a bit more time.
Should I be a good swimmer in order to surf?
You don’t need to be a professional swimmer, but you need to be able to swim independently for at least 15’ in open waters. However, if you are afraid of the sea, but you want to try to surf anyway, contact us and we can work on it together.
What should I bring with me at the beach?
You should bring water, snacks, sunblock, towels and a spare swimsuit or underwear.
What should I eat before a surf session?
You should eat something light that gives you energy, for example: bananas, dry fruits, fruit bowls (fresh fruit, yogurt, honey, oatmeal etc..).
How can I book?
In order to book single sessions or packages, you can do it either online on this website here, via phone, email or in person by appointment at our premises. After the purchase (either online/bank transfer/card or cash), you will receive an email where you need to fill up this form and you will receive an email, whatsapp or call to schedule your classes according to what you have declared in the form. Please, bare in mind that we will do your best to accomodate your needs, but as we work with natural environment, you will need to be flexible with time and scheduling. Please remember: bookings that have not been paid are not confirmed.
How can I pay?
We accept cash, debit/credit card, online payment or bank transfers. Depending on how much time there is between the booking and the scheduled class, some forms of payment may not be available (eg: regular bank transfer, if there is not enough time).
We DO NOT accept: Paypal/Revolut direct payment/Satspay or the like.
What happens if I buy a surf class and then the class gets canceled because of the weather or I cannot come?
We do not normally offer refunds, but depending on the situation, we offer coupons that you will be able to spend at Nalu up to 365 days from the day of its emission. In case a refund is grated, please note that we always retain a flat rate booking fee of 20%. Please read our T&C for further reference.
Do you offer pick up services or transportation to the surf spots during the classes?
Yes we do! We offer transportation from our school to the surf spot. In certain occasions, and if you stay close by, we can also organize a pick up service if the schedule allows us to do so, but please remember that this might not be available if we have a busy day or if it’s your surf day of surf and you need to try on your wetsuit.
I have a disability, can I join a surf class?
We try to welcome everyone to our classes, but please, note that we do not own equipment that is made for adaptive surfing and at the moment we do not have instructors that are trained in teaching adaptive surfing. We have partners that we can recommend. However, we do have a ramp that will allow you to enter our premises if you use a wheelchair.
Yoga
Are classes divided by levels?
No. Classes are divided by energies, lineages or ‘moods’ if you like. In the yoga studio page, you find a description for each one. From a physical perspective, they are always made accessible to anyone who is participating, given that they are healthy and don’t have any injuries. If you are pregnant, please inquire before booking: many practices could not be safe for you.
What kind of classes do you teach?
We teach Hatha Yoga based classes, informed by tantra philosophy and worldview. Sometimes we offer Yin Yoga or restorative classes, special workshops, and host guest teachers. You find our rooster in the booking page.
I have never practiced yoga, can I come to class?
For sure! Our classes are open to everyone.
How can I pay for my yoga class?
We accept cash upfront, or you can book and pay on this website through a secure online payment with your credit/debit card here. Please note that if you decide to pay cash at the reception by simply showing up, it could be possible that the class has already filled up when you arrive or that it has been cancelled because the minimum number of participants has not been reached. We advise that you give us a call to enquire. Please note that no spot gets reserved unless it’s paid for.
How can I cancel the class?
We can accept rescheduling up to 24h prior the class if we have space and availability, and in that case, we can move your class for another day. After 24h, the class cannot be canceled or rescheduled. For special classes, classes indicated as events, classes where it’s indicated that they cannot be rescheduled, and workshops, no reschedules or refunds are allowed. If you cancel, you will lose your money.
What happens if I don’t show up?
No shows are always non refundable and they are counted if you have bought a class pass.
I am pregnant, can I practice yoga?
Yes, but only if your doctor said you can and if you have discussed it with the teacher. There are many practices that are not suitable for pregnant people, depending on the trimester and general health.
I have a disability, can I come to class?
We try to welcome everyone to our classes, but please, discuss it with the teacher beforehand. Things could vary according to the kind of disability you have, or the teacher’s ability to provide the adaptive yoga variations you need. In general, our facilities are not constructed to host adaptive sports. However, we do have a ramp that will allow you to enter our premises if you use a wheelchair.
Can I bring my own mat?
Yes, of course. If you bring your own mat, make sure that it is clean and with no dirt or sand on it.
Camps & Retreats
What is the difference between a Surf Camp and a Retreat?
A Surf Camp is a one week (or more) experience where you buy a bundle of surf classes and/or yoga classes and/or other activities that you will enjoy throughout your stay. You can buy it and book it for whenever you like to come to Fuerteventura. You decide the dates! When you book, you may share activities with people booking drop-in classes, and if you book yoga sessions, you will choose your classes from our ongoing yoga and workshops rooster.
A Retreat is a special event, which is themed and curated. They happen only a few times a year, for a closed group of people that have booked in advace. We set the dates and during those weeks we are fully dedicated to the retreat group only. Retreats are our featured experiences, where we put together an organized schedule for you, filled with enriching and deep surf & yoga practices.
Do I need to be able to surf, or have practiced yoga before, in order to join?
No, unless it’s specified on the event description, these events are ALL LEVELS experiences. We’ll adapt to the participants’ level and organize activities accordingly.
How do I pay?
When you book a Surf Camp on this website, you will be asked either to to pay a deposit or the full amount in order to confirm the booking. This depends on how much time there is between booking and the first class/check in/service. You can pay via a secure online payment, using your debit/credit card or bank transfer. Please refer to our T&C for further info about refund policies and payments.
When you book a Retreat on this website, you will be asked to pay a deposit in order to confirm the booking. You can pay via a secure online payment, using your debit/credit card. The final payment due date and payment method can vary according to the location of the retreat and/or the partners we collaborate with. Therefore, you will be given specific instructions for each retreat. Normally, you will be able to choose between bank transfer/cash/paypal.
What happens if I buy a surf camp package and then I don’t manage to use it all and/or I cannot come?
Depending on the situation (timing, type of services etc), we might offer refunds or coupons that you will be able to spend at NALU up to 365 days from the day of its emission. In case a refund is granted, please note that we always retain a flat rate booking fee of 20%. Please read our T&C for further reference.
Do you offer pick up services or transportation to the surf spots during the classes?
Not yet. Due to the current geo-political situation and material shortage, it is very hard to buy new cars, vans and commercial vehicles. We are still waiting for ours to get delivered! Therefore, you will need to come with us to the spot with your own car, but we will bring your material.
Extra
I want to book a surf skate class, do I need my own skate?
No. We provide you with all the equipment, including protections
Where does my surfskate lesson take place?
We teach in El Cotillo, in the public square by the church Ermita de Nuestra Señora del Buen Viaje, unless otherwise stated.
What are surf theories?
Surf theories are theory classes that support your surfing practice. They include a PowerPoint presentation (which you cannot download) that we display on our screen. They are useful to learn how to read a surf forecast, understand your mistakes, learn how to choose your surf spot safely and much more.
Can I buy them via this website?
Not directly. You must contact us and schedule them and they are paid on the day of your class.
What are workshops?
They are special events about all things we love at Nalu: Mind, Body and Surfing. We offer them monthly and you can book yourself via this website.
How can I pay for my workshop?
We accept cash upfront, or you can book and pay on this website through a secure online payment with your credit/debit card here. Please note that if you decide to pay cash at the reception by simply showing up, it could be possible that the class has already filled up when you arrive. We advise that you give us a call to enquire, or simply pass by our reception hours. Please note that no spot gets reserved unless it’s paid for.
How can I cancel the workshop/special class etc?
The event’s booking cannot be canceled or refunded unless it’s specified in the event’s description.
What happens if I don’t show up?
No shows are always non refundable.