T&C surf related services, including surf skate and surf & yoga camps packs:
BOOKING SINGLE CLASSES OR CLASS PASSES Surf Classes of any kind we offer (group, private, semi private, surf guide) can be bought singularly or in Passes (bundles) of desired amount. In order to book them, you need to contact us via email, phone or in person by our premises and you will receive a quote. In order to complete the booking process, you will be asked to pay for a deposit or the full amount depending on the date of the service you are booking. For classes scheduled less than 24h away, the full amount will always be asked to be paid. Bookings without a deposit are not confirmed. The deposit is calculated as the 20% of the class(es) booked. This amount will always be retained as a flat rate booking fee, and it’s not refundable. The rest is due on the day of the first class you have booked. In the case of purchasing a pass (bundle of classes) the full amount must be paid in full by the day of the first class.
PAYMENT FOR SINGLE CLASSES OR PASSES For Single Surf Classes or Passes (bundles), we accept cash, paypal or instant bank transfers (regular transfers are accepted only if there is enough time between booking time and the scheduled class). You cannot buy single classes or class passes directly on this website. When you contact us via email or phone, you will receive the quote via email with all the instructions to pay us. After the payment, you will receive the invoice via email and a booking confirmation. If you come to our premises, you will receive a quote in person, and you can pay in cash, paypal or instant bank transfers (regular transfers are accepted only if there is enough time between booking time and the scheduled class). Any surf related service is valid for 1 month after purchase. After this period, any unused credits will expire. If you buy more than 5 passes, the credit is valid for 2 months. After this period, any unused credits will expire.
BOOKING SURF & YOGA CAMPS Surf & Yoga Camps are available to book on this website or on person, through the payment of 20% deposit. You can pay online with credit/debit card, or in person at our premises by instant bank transfers or in cash (regular transfers are accepted only if there is enough time between booking time and the scheduled class). The remaining 80% is due by the day of your first class. You can pay the balance in cash or paypal or instant bank transfer. If you wish to pay via regular bank transfer, you need to make sure that the money gets to our bank account in time, by the day of your first class. In any case, you won’t be allowed to join any class that has not been paid in full. If your camp includes yoga classes, you will receive a credit in your account that equals the amount of yoga classes you have bought in order to book your yoga classes. You can use these services throughout your stay. The camp expires 30 days from the day of your first class of any service, unless otherwise stated. After your purchase, you will need to communicate to us the days of your vacation beforehand, so that we can arrange your camp. If you don’t communicate to us, your reservation remains on hold until we receive notifications from you.
CANCELING, RESCHEDULING, NO SHOWS Please note that we ALWAYS retain a flat rate booking fee of 20%, even in the case of a refund. Single Surf classes or Passes are, in general, non refundable. Classes may be rescheduled up to 24h before scheduled time, but this is dependent on our availability and it’s at our sole discretion to accept reschedulings. Changes to bookings cannot be made after 24h before the scheduled class. No shows are always non-refundable. Partial refunds are possible if you booked a Surf Camp that you have chosen to pay in full before your arrival. If you cancel 7 days before your scheduled arrival, 80% of what you paid is converted into a credit coupon. The coupon is personal, valid for 12 months and cannot be shared with anyone else.
MAKING A CHANGE TO YOUR BOOKING Changes must be communicated timely via email, phone or in person.
IF WE CANCEL YOUR BOOKING In this case, we will phone you or send you an email and you will be invited to either: 1. Join the next available class – and the session you missed will not be counted if you have bought a pass/camp, 2. If you cannot join the next class, we will issue a personal coupon that equals the value of what you have paid. The coupon is personal, valid for 12 months and cannot be shared with anyone else. 3. Participate in alternative activities like surf skating or mountain-bike (via our partners).
BOOKING CONFIRMATION Your booking is not complete until you have received a booking confirmation via email from us. Please make sure you receive a booking confirmation before you attend the class. If you do not receive confirmation please contact us by phone or e-mail. Prices are subject to change at any time before we accept your booking. All classes are subject to availability. We do not guarantee availability at any time.
T&C yoga, guided physical activities & workshops held at our studio:
BOOKING SCHEDULED CLASSES It is possible to buy our classes on this website via debit/credit card or in person, in cash. The cost of each regularly scheduled class may be covered by 1, 5, 10 class passes. Additional classes, special classes, workshops, and events hosted/taught outside of our regularly scheduled classes may be paid for at the time of booking either on our website or in person by our premises, before the class’s start time (at least 15’ before). Some classes, workshops, and events will require payment immediately at the time of booking and will indicate such during the booking process.
PAYMENT FOR DROP-IN If you wish to pay for classes/workshops /courses via the pay-as-you-go/drop-in option: Payment for your class/event/workshop may be made by cash in person or online with a credit card/debit card. Payments by cash can be made in person at Nalu – Mind Body Surf.
PAYMENT FOR CLASS PASSES You can purchase a 1, 5 or 10 class pass, online via our website or in person at Nalu – Mind Body Surf. Drop-in/single-class-passes must be used within a 1 month period of the purchase date and, after this period, any unused credits will expire. 5 class passes must be used within a 1 month period of the purchase date and, after this period, any unused credits will expire. 10 class passes must be used within a 2 months period of the purchase date and, after this period, any unused credits will expire. Class passes are assigned to individual client accounts and cannot be shared between clients. Passes cannot be suspended or extended.
CANCELING YOUR BOOKING, LATE CANCELLATIONS + NO SHOWS You may not cancel your booking to get a refund, but you can always reschedule your class up to 24 hours before the start of your class. If you are on a 5 or 10 class pass, or have paid a drop-in fee, upon a no-show or late arrival to a booked class, the credit will not remain on your account. For workshops and special events, refunds may only be provided if canceled at least 48 hours in advance. Depending on the event, refunds may not be possible. Please refer to the indications provided for each specific event.
MAKING A CHANGE TO YOUR BOOKING You may change your booking for a class, up to 24 hours before the start of your class/course/workshop that you have booked. You may change a class booking directly online.
IF WE CANCEL YOUR BOOKING In the event that we cancel a class or classes that you have booked, we will contact you by email or telephone to let you know. At the time of cancellation we will offer you the choice between: 1. crediting your Nalu – Mind Body Surf account with the credit of the canceled class; or 2. being transferred to a class at an alternative date and time.
BOOKING CONFIRMATION Your booking is not complete until you have received a booking confirmation via email from us. Please make sure you receive a booking confirmation before you attend the class. If your confirmation shows a ‘pending’ status, it means that the minimum number of participants has not been reached yet. We will advise you timely if the class is being canceled for this reason. If you do not receive confirmation please contact us by phone or e-mail. Prices are subject to change at any time before we accept your booking. All classes are subject to availability. We do not guarantee availability at any time.
Valid for all our services:
CHANGE OF PRICES We reserve the right to review and change the price of our classes and class passes at our sole and absolute discretion.
HOW YOU SHOULD CONTACT US Any written notice or completed form, should be e-mailed to the studio: aloha@nalufuerteventura.com. You may change or cancel a class booking by phone, or in person at the school, within the appropriate time mentioned above.
FORCE MAJEURE: We shall not be liable to you or deemed to be in breach of these terms by reason of any delay in performing or any failure to perform any of our obligations in relation to these Terms, if the delay was due to any cause beyond reasonable control, including, but not limited to, Acts of God, explosion, flood, storm, fire, war or threat of war, riot, sabotage, insurrection, civil disturbance, restrictions, regulations, by-laws, prohibitions or measures of any kind on the part of any government, parliamentary, or local authority, strikes, lockouts or other industrial action or trade disputes (whether involving our employees or those of any third party), I.T, viruses, difficulties in obtaining raw materials, labor, fuel, parts or machinery, power failure or breakdown in machinery.
WAIVER: No delay or failure by either party to exercise any of its powers, rights or remedies under these Terms will operate a waiver of them, nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver to be effective must be in writing.
SEVERABILITY If any part of these Terms is found by a court of competent jurisdiction or other competent authority to be invalid, unlawful or unenforceable then such part will be severed from these Terms, the remainder of which will continue to be valid and enforceable to the fullest extent permitted by law.
ENTIRE AGREEMENT These Terms constitute the entire agreement between the parties and shall have effect to the exclusion of any other memorandum, agreement, or understanding of any kind, whether oral or written, between parties.
Health warranty and class information
You acknowledge that the participation in physical exercise, surf and yoga instructional classes naturally involves the risk of injury and death. You further acknowledge that specific risks include injuries resulting from overexertion, natural environment, drawning, physical adjustment, improper or negligent use of recommended equipment (e.g. boards, blocks and/or straps), failure to follow trainer instructions, or injuries resulting from participation in an inappropriate level of physical exercise. As such, you understand and voluntarily accept these risks and agree that you are solely responsible for selecting classes and activities that are appropriate for your skill and ability level.
While we will make every effort to keep content on the Site current, we do not guarantee it is the most up to date information available. For up-to-the-minute information on class changes, contact information and any other information regarding Nalu – Mind Body Surf, its operations, programs, and offers, please contact us using the contact information provided on the Site.
